Home » News & Articles » 2019 » King's wins customer experience accolade at industry awards ceremony

King's wins customer experience accolade at industry awards ceremony

Staff across a number of departments have been recognised for their outstanding customer service by Cambridge BID.
cambridge_bid_award

Staff across a number of departments at King's have been recognised for their outstanding customer service as the College won the Best Overall Customer Experience prize in the University College B&B category of the Cambridge Business Improvement District (BID) Awards ceremony last week.

The winners were selected on the evidence of Cambridge BID’s 2019 Mystery Shop programme, which commissioned independent market research company, Storecheckers, to covertly assess standards of customer service against criteria such as staff attitude, professionalism and local knowledge. The award was presented last Thursday at the Fisher Building at St John’s College by the Mayor of the City of Cambridge, Councillor Gerri Bird.

In reaction, the Domus Bursar, Phil Isaac, said:

The College is absolutely delighted to receive this award. King’s has been offering bed and breakfast to members of the public for some four years and pays particular attention to excellent customer service, extremely high standards of accommodation and dining and a very collaborative approach from the Porters, chefs, front of house staff and members of Housekeeping. They should all be rightly proud of this fine achievement and recognition.

For more information about Cambridge BID, please see their website.
 

Similar Entries

top21

E-Lab College Research Associates receive #21toWatch awards

Nadia Mohd-Radzman and Ismail Sami were crowned in the “People” and “Thing” categories, respectively, and were selected from a shortlist of 40 out of 301 applications.

fn_x9xexoaawe0u

King's accommodation commended in construction awards

The renovation of Old Garden Hostel has been commended by the Greater Cambridge Design and Construction Awards.

cleobury_wcm

Sir Stephen Cleobury presented with prestigious new choral award

Sir Stephen has been awarded the inaugural "Lifetime Achievement in Choral Music" Award from the Worshipful Company of Musicians.

bart_and_lourdes

Success for King's chefs at industry awards

Chefs Bart Wieczorkiewicz and Lourdes Callum-Shaw both achieved success at national culinary competitions last week.

buildings_square

King’s College Entrepreneurship Prize 2019 is now open!

The annual competition encourages King's students and alumni the opportunity to develop their ideas, initiatives and inventions, with a top prize of £20,000.

swns_kings_college_222

Statement Agreed at an Informal Meeting by the Fellows of King’s College, Cambridge

At a meeting of the Fellows of King’s College on 22 October 2018, it was agreed that:

megmog

Jan Pienkowski honoured with BookTrust Lifetime Achievement Award

The award-winning King's alumnus, famous for his iconic Meg and Mog books, has been awarded the 2019 BookTrust Lifetime Achievement Award.

moffett

Further recognition for King's Fellows

Professor Ashley Moffett has been elected as a Fellow of the Academy of Medical Sciences in recognition of her pioneering work on the placenta and reproductive immunology.

Follow us on Instagram

View more