We are looking to recruit two Team Managers to work collaboratively in supporting the Head of Visitor Services in the smooth management of all visitors to the College, ensuring they're made to feel welcome. They will assist in the management of the team of Visitor Services Assistants, championing first class customer service and ensuring daily requirements are met.
This role would suit those who have demonstrable experience in training, support and feedback to their team, particularly in the area of customer service.
The ideal candidates will have previous supervisory and administrative experience and be patient, tactful and diplomatic. Experience of dealing with the public in a customer focussed environment would be advantageous. You should also have:
- Ability to deliver, and be a champion for, first class customer service
- Ability to work with and support others in a collaborative manner
- Ability to cope with a varied and demanding workload
- Ability to deal with pressure and make decisions
- Ability to work with honesty and integrity when dealing with the public
- A sound knowledge of health & safety
- Ability to self-motivate and be organised
Please note that 50% of this role is working outdoors.
- 32 days' annual leave (including Bank Holidays and Christmas closure period)
- Car parking (when available)
- Pension
- Meals on duty
- Healthcare cash plan (upon successful completion of probationary period)
- Bonus
Applications should be made on the form provided below to arrive as soon as possible, including salary history and reasons for leaving jobs. You should include under 'Suitability for Employment' examples of relevant tasks in previous roles, showing how you meet the Person Specification. Completion of the Equal Opportunities form is optional.
